Refund and Cancellation Policy

Last Updated: August 30, 2025

1. Appointment Cancellations

1.1 User Cancellations

You may cancel an appointment booked through VinsHealth.com, subject to the healthcare provider's cancellation policy. Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund of any fees paid to VinsHealth, minus a 5% processing fee. Cancellations within 24 hours may not be refundable, depending on the provider's terms. To cancel, log into your account or contact us at info@vinshealth.com.

1.2 Provider Cancellations

If a healthcare provider cancels an appointment, you will receive a full refund of any fees paid to VinsHealth, including processing fees, within 7–10 business days. We will notify you promptly via email or phone and assist in rescheduling.

2. Refund Eligibility

2.1 Eligible Refunds

Refunds are processed for:

• Cancellations made within the allowed timeframe (24 hours prior, per Section 1.1).
• Appointments cancelled by the healthcare provider.
• Overpayments or duplicate charges, verified by our payment processor.

2.2 Non-Refundable Cases

No refunds will be issued for:

• No-shows or cancellations within 24 hours, unless the provider's policy allows.
• Services already rendered or partially completed.
• Fees incurred due to incorrect booking details provided by the user.

3. Refund Process

Refunds are processed via the original payment method within 7–10 business days after approval, subject to verification. In India, refunds comply with the Consumer Protection Act, 2019; in the U.S., they align with Federal Trade Commission guidelines.

4. Appointment Rescheduling

You may reschedule appointments directly through your VinsHealth account or by contacting the provider, subject to their availability and policies. Rescheduling within 24 hours may incur additional fees, determined by the provider.

5. Disputes and Exceptions

If you dispute a non-refunded charge, contact us to review your case. Exceptions may be made for extenuating circumstances, such as medical emergencies, at our discretion. Disputes unresolved within 30 days may be escalated to arbitration per the Arbitration and Conciliation Act, 1996 (India) or American Arbitration Association rules (USA).

6. Third-Party Payment Processors

Payments are processed through third-party providers (e.g., Stripe, PayPal), and their terms may affect refund timelines or conditions. We are not liable for delays caused by third-party processors.

7. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, effective immediately. Continued use of the Website after changes constitutes acceptance.

8. Contact Information

For questions or refund requests, contact us at: