Welcome to VinsHealth.com, operated by Vinsfertility, with offices in the United States at 440 Park Ave S 4th floor, New York, NY 10016, and in India at 408, Suneja Tower 2, District Centre, Janakpuri, Delhi, 110058. Below are answers to the most common questions about our services, designed to provide clear, trustworthy information for users in the USA and India.

Search FAQs

1. What is VinsHealth.com? +

VinsHealth.com is a technology-driven platform facilitating online appointment booking with healthcare providers, including doctors, hospitals, pharmacies, and laboratories across the USA and India. We provide reliable healthcare information but do not offer medical advice or treatment directly.

For more details about our services, visit our About Us page or check our Privacy Policy.

2. How do I book an appointment on VinsHealth.com? +

Log in or create an account, search for providers by specialty or location, select a time slot, and confirm your booking. You'll receive a confirmation email with details.

Quick Fact: In 2025, 90% of bookings are completed within 5 minutes using our streamlined platform.

Need help with booking? Contact our support team at info@vinshealth.com.

3. What types of healthcare providers are available? +

We connect you with specialists in dental, orthopedic, cardiology, urology, and more, covering over 50 specialties in the USA and India. Providers are verified for licensing compliance with state boards (USA) and Medical Council of India.

50+
Specialties
10,000+
Providers
4. Is VinsHealth.com available in my area? +

Our services are available across major cities in the USA and India, with over 10,000 providers listed in 2025. Check availability by entering your city or zip code on the Website.

If we're not in your area yet, let us know and we'll prioritize expansion to your location.

5. How much does it cost to book an appointment? +

Booking fees vary by provider, averaging $20–$50 in the USA and ₹200–₹1000 in India. Some providers offer free consultations; check their profiles for details.

$20-$50
USA Average
₹200-₹1000
India Average
6. Does VinsHealth accept insurance? +

Insurance acceptance depends on the provider. In the USA, 60% of listed providers accept major plans like Aetna; in India, select providers accept plans like Star Health. Verify coverage directly with the provider before booking.

For insurance-related queries, refer to our Insurance Guide.

7. Can I book telehealth appointments? +

Yes, 70% of our providers offer telehealth options in 2025, compliant with HIPAA (USA) and DPDP Act (India) standards. Select "telehealth" when searching for providers.

Privacy Note: All telehealth consultations are protected under our Privacy Policy and comply with regional data protection laws.
8. How do I cancel or reschedule an appointment? +

Cancel or reschedule through your VinsHealth account or by contacting the provider. Cancellations 24+ hours before are eligible for full refunds (minus 5% processing fee). Within 24 hours, refunds depend on provider policies.

For detailed information, see our Refund and Cancellation Policy.

9. What is the refund policy? +

Refunds are issued for cancellations 24+ hours prior, provider cancellations, or duplicate charges, processed within 7–10 business days. No refunds for no-shows or services rendered.

Refund Timeline: 7-10 business days for approved refunds

Complete refund terms are available in our Refund Policy.

10. Is my personal information secure? +

Yes, we use SSL/TLS encryption and comply with HIPAA (USA) and DPDP Act (India) to protect your data. We do not sell personal information.

Learn more about our security measures in our Privacy Policy and Security Statement.

11. How are healthcare providers verified? +

Providers are verified for active licensure through U.S. state medical boards or the Medical Council of India. We update provider credentials annually to ensure accuracy.

Verification Process: Annual credential updates ensure all providers maintain active licenses
12. Can I book appointments for someone else? +

Yes, with their consent, you can book for family or dependents by entering their details during the process. Ensure accurate information to avoid issues.

For family account management, see our Family Booking Guide.

13. What happens if a provider cancels my appointment? +

You'll receive a full refund within 7–10 business days and assistance to reschedule. Notifications are sent via email or phone.

Our customer support team will proactively help you find alternative appointments. Contact us if you need immediate assistance.

14. Are the services available 24/7? +

Booking is available 24/7 online, but provider availability varies. Customer support operates Monday–Saturday, 9 AM–6 PM IST/EST.

24/7
Online Booking
Mon-Sat
Support Hours
15. Can I access my booking history? +

Yes, view past and upcoming appointments in your VinsHealth account dashboard. Records are stored securely for up to 7 years per HIPAA and DPDP Act.

Your medical records remain private and secure. Learn more in our Data Retention Policy.

16. What payment methods are accepted? +

We accept credit/debit cards, UPI (India), and digital wallets (e.g., PayPal, Paytm) via secure third-party processors. Payment options vary by region.

Cards
Credit/Debit
UPI
India
Wallets
PayPal, Paytm
17. How do I contact customer support? +

Reach us at info@vinshealth.com, +91 995 885 3716 (India), or +1 (480) 351-0137 (USA). Responses are provided within 48 hours during business hours.

Quick Response: 48-hour response time during business hours
18. Does VinsHealth offer emergency services? +

No, we do not provide emergency services. For emergencies, contact 911 (USA) or 108 (India) immediately.

Emergency Numbers:
🇺🇸 USA: 911
🇮🇳 India: 108
19. Can I leave feedback about a provider? +

Yes, submit feedback via your account after an appointment. Reviews are moderated for fairness and privacy compliance.

Your feedback helps improve our service quality. See our Review Guidelines for more information.

20. How do I update my account information? +

Update your details (e.g., email, phone) in the account settings or contact support for assistance. Changes are reflected instantly.

For security reasons, some changes may require verification. Check our Account Security Guide for details.

Still Have Questions?

Our support team is here to help you with any additional questions.

📧 Email

info@vinshealth.com

📞 Phone (India)

+91 995 885 3716

📱 Phone (USA)

+1 (480) 351-0137

⏰ Support Hours

Mon-Sat: 9 AM-6 PM