Privacy Policy

Last Updated: August 30, 2025

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and payment details provided during registration or booking.
• Health Information: Medical history or appointment details shared for booking purposes, protected under HIPAA and DPDP Act standards.
• Usage Data: IP address, browser type, device information, and Website navigation patterns, collected automatically via cookies and analytics tools.
• Communication Data: Information from emails, calls, or forms submitted to us.

2. How We Collect Information

We collect information:

• Directly from You: When you register, book appointments, or contact us.
• Automatically: Through cookies, web beacons, and analytics tools like Google Analytics to track usage patterns.
• From Third Parties: From healthcare providers or payment processors to facilitate services.

3. How We Use Your Information

We use your information to:

• Facilitate appointment bookings and communicate with healthcare providers.
• Process payments securely via third-party processors.
• Improve Website functionality and user experience through analytics.
• Send promotional emails or updates, with your consent, which you can opt out of at any time.
• Comply with legal obligations under U.S. and Indian laws.

4. How We Share Your Information

We may share your information:

• With Healthcare Providers: To coordinate appointments and services, with your consent.
• With Service Providers: With third-party vendors like payment processors or IT services, bound by confidentiality agreements.
• For Legal Purposes: To comply with court orders, laws, or regulations, such as HIPAA or DPDP Act requirements.

We do not sell your personal information to third parties.

5. Data Security

We use industry-standard encryption and security measures, including SSL/TLS protocols, to protect your data. However, no online system is completely secure, and we are not liable for unauthorized access beyond our control. Health information is stored in HIPAA-compliant systems in the U.S. and DPDP Act-compliant systems in India.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correct: Update inaccurate or incomplete information.
• Delete: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications via links in emails.

In India, DPDP Act grants additional rights like data portability; in the U.S., HIPAA provides access to health records. Submit requests to info@vinshealth.com.

7. Cookies and Tracking

We use cookies to enhance user experience and analyze Website traffic. You can manage cookie preferences via browser settings, but disabling them may limit functionality. Our Cookie Policy provides details, accessible on the Website.

8. Third-Party Links

The Website may link to third-party sites not controlled by VinsHealth. We are not responsible for their privacy practices or content. Review their policies before sharing information.

9. International Data Transfers

For users accessing services across the U.S. and India, data may be transferred internationally, adhering to HIPAA and DPDP Act standards. We use safeguards like standard contractual clauses to protect cross-border data.

10. Children's Privacy

The Website is not intended for users under 18. We do not knowingly collect data from minors. If we learn of such data, we will delete it promptly.

11. Data Retention

We retain personal information only as long as necessary for the purposes outlined, typically 7 years for health-related data per HIPAA and DPDP Act requirements, unless otherwise required by law. Inactive account data may be deleted after 2 years.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page, effective immediately upon posting. Continued use of the Website after changes constitutes acceptance.

13. Contact Information

For privacy-related inquiries, contact us at: